QUESTIONS 
  &  
  ANSWERS  

Q 1: What sets our company apart from other property management services?
A: We specialize in managing classic and luxury apartments, villas, chalets and penthouses - "all-in-one" service, provided in 5 languages: English, Spanish, German, Russian, Polish.  We deliver tailored services that seamlessly combine the daily operational efficiency between our reservations & Check-in department, the Housekeeping & maintenance department - with White-Glove Hospitality and Concierge Services. Our commitment to guest comfort, exceptional experiences, property owner satisfaction, and financial optimization and transparency - ensures a trusted partnership for discerning Investors, while maximizing revenue potential.
Cutting-Edge Technology & Extended Visibility:
We are tech-savvy. Our advanced property management system (PMS) connects with multiple OTA portals, integrates with intelligent door lockers and the Virtual Guard. We lists your property on Google Maps—ensuring it appears on Google Search, Google Graph and additional Google Apps and digital channels. This expanded visibility on Google Services, creates also various direct channels to potential clients.
Advanced Security & Cost Savings: We install intelligent door lockers integrated with a Virtual Guard system, providing enhanced security without the expense of traditional security companies.
Rapid Turnover & Impeccable Standards: Our robust property management system seamlessly coordinates with our dedicated housekeeping and maintenance teams to deliver same-day cleaning immediately after guest checkout. This swift turnaround ensures your property is guest-ready without delay, optimizing occupancy and boosting your rental income.
Comprehensive Excellence: These innovative solutions, combined with our unwavering commitment to guest comfort, exceptional experiences, property owner satisfaction, and financial optimization, create a trusted partnership that maximizes revenue potential for discerning property owners.

Q 2: Can you help me prepare my property for the rental market?

A: Yes, we offer a comprehensive onboarding process, including staging, professional photography, and guidance on essential upgrades or amenities to attract high-end guests.

Q 3:  How long does it take to get my property listed and operational?

A: Once we complete the onboarding process—usually within 1-2 weeks (that depends on your cooperation) —your property can be listed and ready to host guests. This includes staging, photography, and creating your personalized marketing plan.

Q 4: How will you ensure my property is marketed effectively?

A: We use professional photography, video tours, and compelling descriptions to showcase your property’s unique features. Your property will be listed on top-tier global booking platforms and promoted through targeted marketing campaigns to reach a high-net-worth clientele.Your success is also part of our success. 

Q 5: Are there any upfront costs or fees?

A: We operate on a performance-based model, with management fees tied to your property’s rental income. There are no hidden fees, and all terms will be transparently outlined in our agreement. Your Onboarding fees will be transparently presented and we will also provide detailed information on the required standards for bed linens and towels, including sizes, quantities, color and quality.

Q 6: What level of involvement is required from me as the property owner?

A: Your involvement is entirely up to you. We offer a hands-free experience, handling everything from bookings to guest management and maintenance. However, if you prefer to be more involved, we can customize our approach to meet your preferences.

Q 7: How do you screen potential guests for my property?

A: We employ a thorough vetting process, including identity verification of the main, financially responsible person/guest, and assessing our data records and past reviews to ensure your property is rented to respectful, trustworthy guests.

Q 8: How do you handle maintenance and emergencies?

A: We conduct regular property inspections and handle all maintenance needs proactively. In case of an emergency, our 24/7 support team is always on-call to address issues immediately, ensuring your property is well-maintained and your guests are cared for.

Q 9: What measures do you take to protect my property?

A: We enforce strict house rules, require security deposits, and maintain contact to your comprehensive insurance coverage agent. 

Q 10: How do you maximize my property’s revenue?

A: Whenever applicable, we use dynamic pricing strategies that consider market trends, local demand, and seasonal factors to optimize rental rates. Our goal is to maximize your earnings while maintaining the exclusivity of your villa. Your success is also part of our success. 

Q 11: How do you keep me informed about my property’s performance?

A: You’ll receive detailed monthly reports outlining bookings, revenue, expenses, and guest feedback. We also provide access to an owner portal where you can view real-time updates and financial summaries.

Q 12: What if I want to use my property for personal stays?

A: You can use the access to your personal account at our PMS system to reserve and block the dates of your stay, ensuring your villa is available when you need it. The blocked by you dates will be automatically updated in the general calendar visible for the guests upin each booking request. We’ll work around your schedule to accommodate your plans seamlessly.

Q 13: How do you handle legal and regulatory alignment with local authorities?

A: We ensure your property aligns with local laws and regulations for short-term rentals without breaking the Guests Privacy Policies applied by us, in accordance with International and European Union laws. We will assist you in obtaining necessary rental licenses, securing any required urbanization community permits, and managing guest agreements. Additionally, we will support you with tax optimization and the property classification process. . 

Q 14: Do you handle maintenance, housekeeping and upkeep?

A: Absolutely. We coordinate professional maintenance and housekeeping with its high quality cleaning services after each stay and schedule regular maintenance to keep your villa in pristine condition. This includes pool and garden care, as well as appliance servicing.

Q 15: What happens if there’s a dispute with a guest?

A: Our team handles disputes professionally, acting as an intermediary to resolve any issues promptly. In rare cases where damages or violations occur, we utilize security deposits or insurance to cover costs. If the situation requires, we can also facilitate seamless guest relocations. 

 Multi-Location Expertise – For property owners with assets beyond Spain - in Portugal, Gibraltar or other locations in the EU area - we offer a comprehensive onboarding service that integrates all your properties under "one roof" - connected to our strong marketing tools and our advanced PMS system. One of our team will be send to the destination, to prepare your property for holiday rentals - carefully selecting and training local housekeeping and maintenance teams to adhere to our stringent work principles and coordination protocols. This ensures every detail is flawlessly executed, delivering a consistent, high-quality guest experience across your entire portfolio of your properties.